It usually starts innocently. One clinic or school site brings in a local interpreter agency for in-person visits. Another department sets up a phone interpretation account for quick calls. Down the hall, someone else...
Read Now >
Executive Summary: Enterprise organizations frequently overpay for language access by treating interpreting as isolated vendor requests rather than a centralized operational workflow. Managing multiple vendors across...
Read Now >
Executive Summary: A city employee answers the phone. The caller speaks only Vietnamese. Without an interpreter, the resident cannot understand emergency evacuation instructions during a sudden wildfire. This is not a...
Read Now >
Executive Summary: When a prominent California children’s museum prepared for its grand reopening, leadership faced a critical accessibility challenge: transforming a highly creative, interactive magnetic poetry wall...
Read Now >